You can find answers to nearly all your questions around Epic Applications software here, and if you cannot, we will gladly add it for the benefit of everyone. We find that maintaining a knowledge base is more effective than single email communications because it is searchable for the benefit of all our users.

Before you open a ticket for support, please make sure you browse this site. Over 90% of all questions asked have their answers on this page. If the answer is not here, we will be sure to add it for the benefit of everyone!

Select the app you are having issues with:

• Auto Redial
• Bartender Pro
• Berry Wars
• Blackjack Helper
• Brain Teaser
• Call Blocker Pro
• Classic War
• Fast Type
• Flood
• Golf Scorecard
• Pipe Dreams
• Quick Flashlight
• Quick Phrases
• Radio Saver
• Shake On It
• Tip Helper
• Ultimate Lock
• Who Was That
• Word Shuffle

Common Questions

When I try to start the app, I get the following error: Error starting _______: Class 'net.rim.device.api.ui.Touchevent' not found

This error occurs when you try to open an app meant for touchscreen devices such as the BlackBerry Storm. If you do not have a Storm, you have either downloaded the wrong version, or are trying to run an app not designed for your device.

When I try to start the app, I get the following error: Error starting _______: Class 'net.rim.device.api.ui.decor.BackgroundFactory' not found or 'net.rim.device.api.ui.decor.Background'

This error occurs when you try to run an app designed for BlackBerry OS 4.6 and up on an older device. You have either downloaded the wrong version or are trying to run an app not designed for your device.

How do I update my apps?

If you purchased your apps from Mobihand.com or one of its channels (such as Crackberry.com), go to the My Account page which will show you the My Apps tab. Next to each app is a download link to get the latest version.

If you purchased your apps from EpicApplications.com, all you have to do is click on Update My Apps.

If you see the current version's first number is at least 1 higher than the purchased version (e.g. current is 2.0 and purchased is 1.4), you will have to return to the product page and click on Buy Upgrade. When you enter your email you will be given the opportunity to 'order' the free update. All updates from Epic Applications are currently provided for free, however, this policy is subject to change.

I had to reset my phone and lost my apps. How can I get them back?

Please follow the process shown above in the How do I update my apps? section.

When I open the app, a keyboard pops up and won't go away. I also cannot use the touch screen.

This indicates that Compatibility Mode is stuck on for the app. Go to Options > Advanced Options > Applications and select Call Blocker Pro. Press the BlackBerry button and select Disable Compatibility Mode.

How come the prices on EpicApplications.com do not match those of Mobihand?

We do our best to keep EpicApplications.com up to date with the pricing on Mobihand, but occasionally they remain out of sync when we run sales or other promotional offers. The price shown on the Mobihand store is the correct price at any given point.

I cannot receive text messages or emails, or my browser is disabled on my phone, how can I install? Do you have a desktop version to install?

At this point, Epic Applications only provides OTA links and JAD/COD downloads. There is no way to install these apps from your desktop.